Terms & Conditions



Please read these terms and conditions carefully before using the Found Store Limited online store. If you are unsure of anything, talk to us! Either by phone during store hours (01225 422001) or by email shop@foundbath.co.uk.
This website is owned and operated by Found Store Limited, 17 Argyle Street, Bath, BA2 4BQ, Tel: 01225 422001, VAT Reg. No: 987 2351 82

By placing an order with the FOUND STORE LIMITED ONLINE STORE you acknowledge to have read and agreed to these Terms and Conditions. Please contact shop@foundbath.co.uk if you are unhappy with these prior to placing your order.We must receive payment of the whole of the price for the goods that you order before your order can be accepted. We will confirm that your order has been accepted by sending an email to you at the email address you provide once we have received payment.

We accept payment by most major credit and debit cards. Your Payment details are not stored and the checkout system we use is protected with industry standard encryption. We also accept Paypal, which is both a safe and easy method to use. Please be aware that you do not need a Paypal account to make a payment with Paypal. Should your credit card not be denominated in GBP (Sterling), then the credit card company that processes your transaction will calculate the applicable exchange rate on the day of purchase.

All prices on the FOUND STORE LIMITED ONLINE STORE are given in British Pounds Sterling (£) and are shown inclusive of UK sales tax (VAT) at the current rate of 20% but exclusive of delivery costs. Please note FOUND STORE LIMITED has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.You must pay at the time of the order. The price of any product is the price in force at the date and time of your order. We may change the price of any product before you place an order. We will inform you if a product's correct price is higher than that stated in your order and you may cancel the order. All prices include VAT where applicable. VAT will be charged on all purchases. If you are a resident outside of the EU please contact us at shop@foundbath.co.uk. Please be aware that VAT refunds to non-EU residents will only take place upon receiving your order this is to fulfil the HMRC regulations.

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

The returns policy for pre-orders is the same as for all other orders. Pre-ordered items will be charged in full and secured for you upon placing the order. As soon as the item arrives we will immediately ship it to you, and should your order include items currently available we will ship them together. If there are any delays due to shipping or customs we will keep you updated via email. 

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

The copying or storing in whole or part of the FOUND STORE LIMI|TED website is strictly forbidden. FOUND STORE LIMITED is a registered trade mark in the UK.

The terms and conditions and all contracts entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.


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